Support requests
Capture and organise requests for help.
DGi SMART LIMITED · COMMUNITY & SOCIAL IMPACT
Technology that helps communities support people
DGi Community Assist is a social-impact initiative from DGi Smart Limited, developing accessible digital tools for charities and community organisations working to reduce digital exclusion.
PLATFORM EXPERIENCE
Explore the Community Assist workspace
Five interface concepts showing how organisations could manage requests, volunteers, appointments and outcomes.
Making essential digital services easier to access
Limited digital skills, unsuitable equipment, accessibility barriers and unfamiliar online processes can prevent people from accessing important services. Community organisations often coordinate support with limited resources and fragmented records.
Community Assist is being developed to help participating organisations organise practical assistance. It is not yet an operational service for individual beneficiaries.
Practical tools for community organisations
Volunteer coordination
Help organisations assign and manage support activities.
Appointments
Plan sessions and manage availability.
Digital inclusion assistance
Structure practical help with digital access.
Follow-up and outcomes
Record actions and next steps.
Reporting
Provide organisation-level visibility of activity.
These are intended platform capabilities. This page does not represent them as implemented, tested or available for public use.
Who we aim to support
Charities and voluntary organisations
Coordinating support requests and activities.
Community groups
Organising volunteers and local assistance.
People facing digital barriers
Better access to help through participating organisations in future.
Measuring meaningful outcomes
Our intended measures include participating organisations, people assisted, completed support requests, attended appointments, digital inclusion activities and documented follow-up outcomes. No impact results are claimed at this stage.
See our progress approach →